Are there any important things I should know before turning on my new cordless vacuum cleaner for the first time?
1. Please assemble the battery correctly to ensure no gap between the battery and the base of the handle. You can refer to the operation video "How to assemble the battery?" on the Amazon page
2. Please fully charge it by using the original adapter
What if my cordless stick vacuum cleaner is reporting an E2/E3 error?
E2: The battery may be abnormal, you can leave it for 30 minutes and then use it again, if it is still abnormal, please replace the battery as soon as possible.
E3: Please use our original adapter to eliminate this error.
Where can I purchase additional batteries or filters for the BP20 vacuum cleaner?
The battery has two ASINs: [B0D9BLM6K3] and [B0D5YFD4KS]. The ASIN for the filter is [B0D5QMCYCF]. If you can't find the purchase link or have any other questions, please feel free to contact me.